How The Process Works
We will run a complete scan and check for viruses and malware. We also will diagnose any operating system issues.
If we find your device has been infected, we'll remove anything found. We can also fix any operating system issues found to include start-up errors and blue screens.
Lastly ww will recommend security software to prevent future infection, and install any critical updates to your system.
Is a Virus the same thing as Malware?
Yes, and No, both are considered malicious software aka “malware”, which is a broad term used to describe all sorts of unwanted or malicious code. Malware can include viruses, spyware, adware, nagware, trojans, worms, and more. All of which can steal personal information and wreak havoc on your computer performance.
A virus is a specific type of malware by itself. It is a contagious piece of code that infects the other software on the host system and spreads itself once it is run. It is mostly known to spread when software is shared between computers. This acts more like a parasite. There is a wide variety of virus, others may send out spam emails or fake social media posts in your name that contain links that can infect others.
Malware has become a more common issue for personal computers these days. It is a hostile, intrusive, and intentionally nasty, malware seeks to invade, damage, or disable computers, computer systems, networks, tablets, and mobile devices, often by taking partial control over a device’s operations. Like the human flu, it interferes with normal functioning. Malware is sneaky and you usually don’t know you have it until it is too late. Although it can’t damage your computer physically it can steal, encrypt, or delete your data, alter or hijack core computer functions, and spy on your computer activity without your knowledge or permission.
Don’t even get us started on ransomware aka the plaque of all Malware. Learn more about ransomware here.
Can FTS do anything if I get ransomware?
We have tools and the experience to take care of nearly any virus and malware. We will also diagnose if there are other issues with your computer that are causing the problems, including hardware or software issues.
As for ransomware, there are things we can do to help, including restoring your system to a previous point in time, if possible. However, there are some very sophisticated ransomware code and it may be necessary to wipe your hard drive clean. This is why we always stress the importance of regular backups.
How do computers get Viruses or Malware?
The most common method is when you download or install an infected program or torrent pirated music, movies, etc. Also, through websites and links in email attachments. Another commonly known way is through random pop-up window saying you have a virus, and you click on the “Get Help Now link”.
How can I avoid getting a Virus or Malware?
The short answer is be smart and vigilant and have a PAID anti-virus and malware protection. Free programs do not cut it in the world we live in and the old saying you get what you pay for applies here.
Don't click on links or attachments in emails or on social media that just don't feel right or that seem too good to be true. If you get an email or see a post from a friend that seems out of character and voice, do not click on anything within it. Never panic and/or make rash decisions, take a breather, step away and call us! We can tell you if we suspect it is a scam and what to do next.
Always pay attention to where emails are coming from. Many are disguised as coming from respectable companies, like Apple, Amazon or Microsoft. If you notice poor grammar, spelling mistakes move it to spam/junk folder. If you've opened an email that seems legitimate and you see these things, or the sender's email address is anonymous or doesn't match what you would expect from the company, do not click on anything. If you need to confirm whether the email is real, always ALWAYS contact the company directly and ask if the email is legitimate.
This is a common one so read carefully. If an outside source calls you out of the blue and asks for access to your computer, DON’T DO IT. Microsoft or Apple will never contact you to gain access to your computer, ever period. The only person you should let remote into your computer is a trust company that you have a contract with like FTS or Geek Squad that you pay for remote support. They will try to scare you by claiming your computer is infected and if you hang up all will be lost. Do not fall for it.
How do I know if my computer has a virus?
If you don't have antivirus software, you may not even realize you have Malware. It usually embeds themselves deeply in your computer, and if they are sending out spam in your name, you'll have to notice it or be notified by friends to realize what's going on. The most common sign is a slow or disruption in your computer's performance or you get locked out from accessing certain files and programs
Malware can often appear as unwanted pop-ups, even when you're not browsing the internet. You may notice that settings have changed and you're unable to change them back, or new extensions or search engines in your browser that you never downloaded. Lastly, frequent error pages and crashes.
Having paid antivirus and malware software on your computer is critical to avoiding these kinds of infections. The software offers real-time protection and updates with new threats that come out. It will alert you when it detects or blocks a potentially dangerous file, software or website. It can also keep your system healthy by scanning for malware and removing it.
Is it possible my problem isn't a virus or Malware?
Yes, hardware issues can create similar problems within your computer, including slow performance, system errors and crashes, issues with starting up and shutting down, etc. During the diagnostic process, we will work to discover the full extent of the problem to make sure that any repairs will take care of your computer issues thoroughly.